Effective Date: April 23, 2025
At The Mindful Card, we want you to love your purchase. If for any reason you’re not completely satisfied with your Calm Cards, we’re here to help.
1. Eligibility for Returns
To be eligible for a return:
- Your item must be unused, in the same condition that you received it, and in its original packaging.
- You must initiate the return within 14 days of receiving your order.
Please note: Digital products, gift cards, and downloadable resources (if offered) are not eligible for returns or refunds.
2. How to Start a Return
To begin the return process:
- Email us at hello@themindfulcard.com with your order number and the reason for your return.
- Wait for a response with return instructions and the return shipping address.
Please do not send your purchase back without contacting us first.
3. Return Shipping
Buyers are responsible for the cost of return shipping, unless the product arrived damaged or the wrong item was sent.
If the return is due to a product defect or fulfillment error, we’ll cover the return costs.
4. Refunds
Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note:
- Shipping charges are non-refundable (unless due to a fulfillment error).
- Refund processing times may vary depending on your bank or card issuer.
5. Exchanges
We currently do not offer direct exchanges. If you'd like a different item, please return the original item and place a new order.
6. Damaged or Incorrect Orders
If your item arrives damaged or you received the wrong product, please email us within 7 days of delivery at hello@themindfulcard.com with photos of the issue. We’ll make it right.
Need Help?
We’re here for you! For any questions or concerns about your order, returns, or refunds, please contact us:
📧 Email: hello@themindfulcard.com
🌐 Website: www.themindfulcard.com
